Welcome to egujaratitimes.com!

CERC-appeals-to-authorities-to-make-verification-of-vehicle-documents-more-consumer-friendly

15:23 26/09/2019
Consumer Education and Research Centre (CERC), Ahmedabad has made a representation to the Commissioner of Police, Ahmedabad giving suggestions to make the process of roadside verification of vehicle documents more consumer friendly. It has also sent similar representations to the Commissioner, Transport Department, Secretary, Consumer Affairs and DG & IG of Police,Gujarat State.

Various measures taken for road safety under the recently amended Motor Vehicles Act, for making roads safer and saving precious lives are welcome.However, the enforcement procedures being followed can be made more consumer friendly, which will result in better cooperation from the public and perhaps give better results by building an environment of trust. In the representation letters, CERC has made suggestions which can help consumers and also save public resources by streamlining processes.
1. Document verification: As a verification process, drivers are being stopped on road and asked to produce (a) the certificate of insurance, (b) the certificate of registration, (c) the pollution under control certificate and (d) the driving licence. Now the Union transport ministry has asked states to facilitate acceptance of these documents in electronic format by enforcement agencies. Consequently, vehicle owners and drivers can show their documents through government mobile apps like Digilocker and mParivahan app. There are serious consumer concerns with this procedure:
Problem:
a. Only originals or duly attested copies are acceptable in the physical form. Carrying around originals of all the four documents is fraught with risks of theft, loss, misplacement, damage etc. and misuse in hands of others. Moreover, getting documents attested from police officers or any other authorised officers is near to impossible for everyone. Most people do not have the access or the means to get such attestation done. CERC suggests that self-attested copies should be accepted subject to later system verification by the authorities if found necessary.
b. Carrying documents in the electronic form seems like a convenient option but it is not really so for the large number of vehicle owners and drivers. It requires a certain level of education, a smartphone device and a data connection at all times. All these things are not available with the large number of middle and lower income consumers.

What can be done to make it consumer friendly:
a. The enforcement agencies like traffic and transport departments can access these details from eChallan app, which has data for online verification of vehicle and its licence status. They can get the registration, licence and insurance details respective to the vehicle registration number from there. These details are already linked with the RTO database. The authorities should also make necessary effort to connect the PUC information to their database to make the system more effective.
b. This will reduce time and manpower spent by authorities, corruption at the roadside, harassment of drivers and also traffic congestion, which is a constant issue as it is.

2. Electronic verification: The RTO has scanners available on traffic junctions and roads to check on traffic violations and issue e-challans. These should be programmed to use the HSRP number plate information through RFID scanning. The vehicle number can then be matched with details of above referred information through system verification. This can be done at the office level and e-challans can be issued for any deficiency as is done for traffic violations. There can be a system of a 15 day warning, escalation of fines if not complied etc. to make the process effective.
Vehicles complying with all requirements should be tagged appropriately in the system. Handheld scanners should be also be issued to traffic police who can immediately verify if a vehicle is in violation by just scanning the number plate.
3. Awareness creation: The transport department and ministry can partner with NGOs and consumer organisations to organise short awareness programs in communities to emphasize the important of the regulations for personal safety of vehicle owners and drivers. This will promote an environment of trust and cooperation from the public.
These are some suggestions which will go a long way in reducing difficulty and harassment of consumer, curb corruption and make enforcement more effective.
 
 

=====
Click for more news:
Page-1, Page-2, Page-3, Page-4, Page-5,
Page-6, Page-7, Page-8, Page-9, Page-10,

 

A

A

F

L

L

Contact us on